Shipping policy

At PaperPencil.com, we are committed to delivering your orders quickly, safely, and with complete transparency. This Shipping Policy explains where we ship, how shipments are handled, what delivery timelines to expect, and all related information so you can shop with confidence.

Shipping Areas

We proudly offer worldwide shipping whether you’re ordering within Pakistan or from any other part of the globe, we strive to get your products to you on time.

Shipping Methods

To ensure your order arrives safely and efficiently, we partner with trusted and reputable courier services including:

l  DHL

l  FedEx

l  Post Ex

l  TCS

These carriers help us provide secure handling and reliable tracking from our warehouse to your doorstep.

Delivery Timeframes

Delivery times vary depending on your location:

l  Within Pakistan: 4–6 business days

l  International Orders: 10–15 business days (may vary by destination & customs processing)

Please note that holidays, peak seasons, and customs procedures can affect delivery times.

Order Tracking

Once your order is shipped, we’ll send you a tracking number and link via email so you can follow your shipment every step of the way.
Tracking helps you plan for delivery and stay updated on your package status.

Shipping Costs

Shipping charges are transparently calculated at checkout based on:

l  Product weight

l  Destination

l  Chosen shipping method

You’ll see the exact shipping cost before placing your order — no hidden fees.

International Shipping & Customs

For orders shipped outside Pakistan:

l  Customs duties and taxes may apply depending on your country’s import policies.

l  These charges are the responsibility of the recipient and may not be included in your order total.

l  Customs clearance procedures can sometimes delay delivery.

Shipping Rates

l  Pakistan: Flat rate of PKR 300

l  International: Calculated dynamically based on weight & country of destination

Shipping costs are clearly shown during checkout so you know exactly what you’re paying for.

Delivery Signature

For added security, all deliveries require a signature upon delivery. This helps protect your order and confirms safe receipt.

Damaged or Lost Shipments

We understand how important your order is — but sometimes shipments can be delayed, lost, or damaged in transit.

If you receive a damaged order or your package doesn’t arrive:

1.         Contact our Customer Service team right away.

2.         Provide your order number and photos (if applicable).

3.         We will assist you with claims, replacements, or refunds as per our policy.

We are here to support you until the issue is resolved.

Contact & Support

For any questions or shipping inquiries, feel free to reach out:

Email: hello@paperpencil.com
Social Media: DM us on our active platforms

Our goal is to deliver your products promptly, safely, and with full support at every step.

Thank you for choosing PaperPencil.com where quality stationery and happy customers meet!